Shipping policy

 

Processing times
We aim to dispatch orders the next working day after an order is received, but generally ask to allow 2 business days for orders to be dispatched. During sale events and new launches, there may be a slightly longer processing time. All orders are hand-picked and packed with love from Newcastle, Australia. Once your order has been placed you will receive an order confirmation email. Upon despatch, you will immediately receive another confirmation email with your tracking number. If you do not receive these email confirmations, please email our friendly Customer Care at info@beautyunleashed.com.au

How much does shipping cost?
All domestic orders over AU$99 after discount are eligible for free shipping. For domestic orders, we use Sendle - AU$15 flat rate shipping for orders under $99. Unfortunately PO Boxes, Parcel Lockers, Express Post (Domestic) are not yet serviced by Sendle.

How long will my order take to arrive?
Once dispatched, domestic orders will take anywhere from 1 to 5 business days, and up to 10 business days if you’re regional. The delivery timeframes are not a guarantee as courier movements are out of our control.

Will my parcel be left on my doorstep?
You can add special delivery instructions at checkout if you like to your parcel to be left at your door if you are not home, e.g. "Leave at front door." This means you accept the risk of goods being left at the premises without your signature. Please note, we won't be liable for any lost, stolen or damaged deliveries that result from your requests. Parcels less than 500g, however, are delivered through authority to leave by default.

Can I collect from the BEAUTY UNLEASHED SALON in Kahibah?
We’d love you to! We’re at Shop 1/59 Hexham Street, Kahibah - please select 'click and collect' upon checkout and visit us for collection during salon trading hours. 

What happens when I entered the wrong delivery information?
Please email us ASAP at info@beautyunleashed.com.au

What if my package goes missing?
Please email us ASAP at info@beautyunleashed.com.au